Refund Policy
Your satisfaction matters to us. Please read our policy carefully before placing an order.
Return Eligibility
We accept returns/exchanges within 7 days of delivery, provided that:
- The item is unused, unworn, and in its original condition
- The item is in its original packaging with tags intact
- Proof of purchase (order number/invoice) is provided
Non-Returnable Items
- Earrings (for hygiene reasons), unless defective
- Customized or made-to-order pieces
- Items marked as "Final Sale"
How to Request a Return
- Contact us at [email/WhatsApp] within 7 days of receiving your order
- Share your Order ID and reason for return along with a photo/video of the product
- Once approved, we'll share pickup/return shipping instructions
Refunds
- Once we receive and inspect the returned item, we'll notify you of the approval status
- Approved refunds are processed within 7 business days via [bank transfer / original payment method]
- Return shipping costs are the responsibility of the customer, unless the item was damaged or incorrect
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos/video — we'll arrange a free replacement or full refund, no questions asked.
Exchanges
Want a different size or design instead? Reach out to us and we'll happily arrange an exchange, subject to availability.
For any concerns, message us on our Contact Us page — we're here to make things right.